Order Cancellation
Orders can be cancelled prior to shipment.
Most orders will be shipped out within 24 hours of order placement.
If your order has been shipped,
you will have to return the products once you receive them.
Sorry,
but we cannot incur the cost of the shipping
for returned orders.
Please contact us immediately by telephone if you would like to cancel
or modify your order.
This will allow us to make the correction before shipment.
Returns
We are able to accept returns for products
that are defective or were purchased in error.
Wine or items received as gifts that were purchased online
are returnable for exchange only.
For other items,
if you selected the credit card payment method,
your card will be credited back.
The product must be returned in its original shipping container
within 15 days of purchase.
Sorry, but we cannot refund any shipping charges.
If the product appears to be damaged during shipment,
please contact the shipping carrier immediately.
Merchandise refused delivery at the destination
(shipping address) and returned to us will be subject
to shipping charges and a restocking fee of 20%.
We strive to provide 100% customer satisfaction.
If you are disappointed with your purchase for any reason,
please contact us as soon as possible and we
will do what we can to make things right.
Use the instructions below to return or exchange an item:
Check our return policy to determine
if you are eligible for a refund or an exchange.
-
Contact us to obtain a RETURN NUMBER (RN) for your product or order.
-
Write the RN and the reason for the return
on the copy of the invoice you received with the shipment.
If a product is defective, please indicate the nature of the defect.
-
Indicate if you expect an exchange or a refund (if eligible).
Write it down on the copy of your invoice.
-
Place the copy of the invoice, the merchandise,
and all original packaging in a sturdy, safe, and secure container
in such a way so as to avoid damage to the item
or use the original shipping container.
-
Write your RN on the top of the box.
Shipments without authorization may be refused delivery.
-
In the case of a wine shipment,
it is important to use the same shipping carrier that brought
the merchandise and mark the container as a return.
It may not be legal or possible to ship wine using
an alternate shipping carrier.
The United States Postal Service
does not allow shipping of alcoholic beverages, including wine.
Ship to the following return address:
ATTN: Returns
Whitewater Hill Vineyards
220 32 RD
Grand Junction, CO 81503
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